Academic writers can write anything, but when it comes to simple correspondence, 49% create a dissertation proposal instead of a 3-sentences answer, 49% don’t go further than “Ok” and 1% pretend they never got any letters at all. Neither of that is a winning strategy, and if you don’t fall into the mythiс remaining 1% of writers who mastered email ethics and mechanics, this article will come in handy.
Being an academic writer, you have two types of correspondence - when communicating with a client, and when solving some issues with a support team. Let’s tackle both of them.
|You are a freelancer, so you live more flexible life than office workers, but you have to embrace the reality of being always available. For a client, you are a writing tool which turns on right when needed, not after a good night sleep or relaxing yoga workout. It is better to answer a letter within not more than an hour after receiving it. If you have received an email which is not urgent, or you can’t go in detail immediately, just write a short, polite answer stating that you have received a letter and will give a proper answer in the nearest time.|
Assume that your client knows the situation much worse than you, and give a reasonably detailed explanation. All additional information you provide should be directly connected with the main issue of the letter and should make a picture clearer, not more tangled. When explaining the matter, try to avoid such expressions, as: “I “thought it’s obvious”,” “I was sure everyone knows that,” etc.
|A client is not obligated to know everything about the problems writers face working on the assignments, and if you decide to cast some light on the inner intricacies of the process make it without complaining and only if you have some solid purpose. For example, you can explain that writers mostly don’t have access to the university databases, but only if a client requires something extraordinary which you really can’t find in the open sources. Don’t snap and don’t scowl - talk about difficulties only if they are not your fault and a client is the one who can help you to solve them most efficiently. Other than that - contact a support team.|
|Lot’s of writers confuse politeness with a “what’s up, bro” approach. Don’t cross the line and don’t expect clients to take your private matters to heart. Restrain from asking personal questions, unless it is appropriate judging from the context. For example, if a client writes you that he will answer later because he feels sick, don’t ask him if he is nauseous or has a headache. Politely mention that he shouldn’t be worried about anything, and you wish him to get well soon. Even if a client behaves like a true pal, remember, it is your responsibility to maintain the balance between not being too dry and keeping your correspondence professional.|
|Support team, first of all, supports the writing agency you are working for. Generally, you write to the support team when there is a problem with a client, and mostly the problem takes a form of the revision. Cooperate, but defend your boundaries. In an email, use references to the Terms and Conditions section and quote the initial client’s demands (with italic formatting) directly, not the way you comprehend them. If the letter you have received has many points you want to answer, “quote” the whole text and give answers under each point.|
|Even if the rules are on your side, try to cooperate in order to solve the particular issue. Writing about the conflict or controversial situation, don't allow yourself to send a piece of the emotional outburst. Even if you start with stating that you have no fault in the current situation, you should finish offering at least one, but better more, options to resolve the issue. Never use such structures as: “it is not my problem,” “it is your/his responsibility, not mine,” “it is my last word,” “I have told you…. and I won’t repeat it,” etc.|
Help them to help you. Your letter should be well-structured and not too detailed. Support team members are not clients, they know much more about the process and have faced such situations hundreds of times. State only the most important points, make your request or question clear and emphasized (only with bold, not CAPITALS) and if needed ask politely to process your letter within the particular time frame (based on the deadline for a particular order, your timezone, etc.). Opening your letter, a support team member should clearly see what the problem is, what the background (when necessary) is and what you want to be done.
It’s hard to believe but following the basics of the ethical correspondence in academic writing will help you increase the number of returning clients and enhance your relationship with the support team. These rules are more complicated than a simple politeness, but they are still simple to imply.
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