FAQ
Still have questions? Before contacting us you might want to look through the questions and answers in this section. Please click on the questions in order to read the answers.
General
How does your custom writing service work?
Is your service confidential?
Is it free to place an order at EssayLancers?
Account
How can I restore my forgotten password?
I didn’t receive a verification SMS. What should I do?
Can I delete my account?
Who can view my account?
How can I edit my account?
Payments
How can I pay for the task?
What is EssayLancers balance?
Are my payments protected?
Can I view the history of my payments?
Can I get refunds if I’m dissatisfied?
What are the fees that your platform is charging?
Tasks
What’s a milestone?
Can I request changes to the received paper?
Can I edit the order?
How many tasks can I post?
Where do I view all my tasks?
What does a “Hidden task” feature mean?
What does an “Urgent task” feature mean?
I didn’t find a freelancer for my task. What should I do?
How will I know the task is ready?
How do I download printable Microsoft Word version?
Freelancer
How do I best choose a freelancer?
What does ‘Verified’ sign mean in freelancer’s profiles?
Can I invite specific freelancers to bid on my tasks?
I sent the hiring offer to a writer, but he declined. What should I do?
Dispute
Can I cancel the task?
What should I do if a freelancer cancels the task?
Do you give refunds for cancelled orders?
The task is In Dispute. What shall I do?